Trusted Painters LLC provides a two year warranty on our labor for any defects in the installation or application of the product only. We will provide a one-time repair, or replace at our sole and absolute discretion, for any deficiency explicitly caused by a defect in our installation methods or work (within the two year time). This warranty DOES NOT cover any issue with physical products used in the work. We do NOT warranty any paint products. We do NOT warranty any repairs we make, of or to, any cracks in drywall or plaster. We do NOT warranty any work on decks. The warranty shall be valid for two years from the invoice date of the work performed.
The warranty protects against labor installation defect or failure only. The Customer will hold Trusted Painters LLC harmless from any other claim or liability. The warranty (if applicable), except where otherwise indicated herein, covers repair labor cost only; no other claims will be honored or considered valid. Trusted Painters LLC’s warranty (if applicable), specifically excludes reimbursement, repair, or replacement of any damage caused by the customer, howsoever occasioned.
All physical products, or construction materials or components sold as “refurbished,” “used,” “reconditioned,” or “demo units,” or “remanufactured,” carry NO warranty, and are sold “as is” unless otherwise indicated by written agreement of the parties. Physical products or construction materials sold as new MAY carry a manufacturer’s warranty, for which Trusted Painters LLC carries no liability or responsibility to honor. Please ask us concerning your particular item, or check with the product manufacturer for warranty details.
A customer providing their own paints or products can affect a number of performance attributes regarding our warranty. Therefore, in the event that the client elects to provide their own paint, stain, or clear-coat products, or other “perishable” materials with recommended shelf-lives, or other items which can be irreparably damaged if improperly handled, the Trusted Painters LLC labor warranty for any work completed with those items is NULL and VOID, unless specifically stated otherwise, in writing.
Why do we adhere to this policy? Paint, for example, can be damaged if mishandled. Paint can be overheated, or frozen, which will greatly compromise the product. Paint also deteriorates with age, and can become contaminated with particulates or other chemicals or substances which can affect the paint quality and safety. Paint can chemically separate over time, and can become “gummy” or too concentrated, or dried out if opened – even with the lid closed. In short, when we supply the paint, we know that we are working with superior grades of paint only. With customer-supplied products, inferior products may be selected amd we cannot warranty inferior grades of product.
This warranty excludes, and in no event will Trusted Painters LLC be responsible for consequential or incidental damages caused by accident or abuse, temperature changes, settlement or moisture; i.e., cracks caused by expansion and/or contraction.
Horizontal surfaces or any surface that, by virtue of its design allow moisture to collect are not covered by this warranty. Such surfaces include but are not limited to decks, railings, stairs, porches, and roofs. Horizontal walking surfaces and galvanized metal are excluded from this warranty.
Exact color match is not warranted as there is the likelihood that the original paint will have faded by the time repairs are performed.
